Job Description
Posting Details Posting Details
Job # 043047
Department Code 40701-7010
Department Student Experience
Job Title Medical Records Coordinator
Location Syracuse, NY
Campus Syracuse, NY
Commitment to On-Campus Experience Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus. Remote work arrangements are limited in accordance with University policy.
Pay Range $18.58 - $21.54
Pay Determination Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate's education, training, work experience and key competencies; the university's strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.
Staff Level S3
FLSA Status Non-exempt
Hours Standard University business hours
8:30am - 5:00pm (academic year)
8:00am - 4:30pm (summer)
Includes one Saturday shift per month. Hours may vary based on operational needs.
Job Type Full-time
Unionized Position Code Not Applicable
Job Description This 11-month position supports Health at the Barnes Center at The Arch. Specifically, individuals in this position maintain all processes related to Medical Records. Individuals in this position will review, verify, and digitally file medical records submitted by students, including but not limited to test results, health histories, and immunization records. Individuals will appropriately and accurately verify and process requests for release of patient information according to FERPA guidelines. Individuals in this position will respond to calls or messages directed toward Medical Records, which may include student inquiries, questions from parents, and questions from outside facilities. Individuals will follow up on referrals for students who are referred by a provider for specialty care in the community. Individuals will, at times, assist in covering the check-in process in Health, collecting insurance information, instructing students on the proper forms to fill out, and covering incoming phone calls as needed.
Education and Experience - High school diploma with experience in medical records management and medical billing.
- Knowledge of HIPAA and ability to handle sensitive, confidential information.
- Best in class customer service skills required.
- Demonstrated ability to work in a fast-paced environment.
- Excellent communication and teamwork skills.
Skills and Knowledge - Proficient with current office technologies.
- Working knowledge of medical records and referral process.
- Able to work with confidential information and maintain confidentiality.
- Related office experience desired.
Responsibilities - Enter immunization and other health information into the student's electronic health record, and scan health history forms/immunization records into the electronic health record.
- Release student treatment records when requested, following applicable FERPA guidelines.
- Provide front-facing customer service for students seeking support from Medical Records, assisting parents/students with document submission and questions, etc.
- Assist the Referral Coordinator in following up on referrals that the provider has made into the community to specialty offices. Communicate appointment information to the student if necessary, while also keeping the provider apprised if the student does not keep the referral appointment. Document all pertinent information in the referral form.
- Answer incoming phone calls, schedule appointments, and/or take messages for clinical staff. Work with students at the time of appointment and provide them with necessary paperwork for completion. Enter billable insurance information, and scan billing agreements and insurance cards into the student's account.
Physical Requirements Not Applicable
Tools/Equipment Not Applicable
Application Instructions In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University's 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit
About the Syracuse area Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University's contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Respectful and Welcoming Community Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.
Quick Link Job Posting Date 08/25/2026
Application Deadline Full Consideration By Job Category Staff
Message to Applicants
Job Tags
Full time, Work experience placement, Summer work, Seasonal work, Work at office, Local area, Shift work