Job Description

• Flight DispatcherREVAFort Lauderdale, FL 3330910 days agoJob descriptionDescriptionKey Responsibilities• Coordinate end-to-end logistics for domestic and international air ambulance missions, including flight planning, crew scheduling, ground transportation, hotel arrangements, and customs/immigration.• Serve as the primary point of contact between flight crews, medical teams, patients' families, brokers, insurance providers, hospitals, and handling agents throughout the mission lifecycle.• File flight plans and obtain landing, overflight, and diplomatic permits in coordination with international handlers; verify all clearances prior to departure.• Monitor active flights in real time, track ETAs, communicate operational updates to all stakeholders, and proactively manage delays, diversions, weather impacts, and irregular operations.• Arrange fuel, catering, customs, ground ambulances, and ground handling at departure, en-route, and destination airports.• Verify crew duty and rest compliance under FAA Part 135 (or applicable regulatory framework) when building and adjusting mission schedules.• Review weather, NOTAMs, airport restrictions, and route conditions; escalate operational risks to the pilot-in-command and ROC Manager.• Maintain accurate and complete records in flight tracking, scheduling, and dispatch software; ensure mission documentation is properly closed out.• Conduct detailed shift handovers covering active missions, pending requests, open issues, and overnight priorities.• Support quotation, trip activation, and post-flight billing workflows by providing accurate timing, routing, and service data.• Adhere to REVA's Safety Management System (SMS), Standard Operating Procedures, and all applicable aviation regulations.QualificationsRequired Qualifications• High school diploma or equivalent; associate's or bachelor's degree in aviation, logistics, or a related field preferred.• Minimum 1–2 years of experience in flight coordination, dispatch, charter operations, fixed-base operations (FBO), or a similar aviation logistics role.• Working knowledge of FAR Part 135 operations, international flight planning, and the permitting process for cross-border missions.• Proficiency with flight planning, scheduling, and tracking systems (e.g., Avianis, FOS, FlightAware, Jeppesen, ARINCDirect, or equivalent).• Strong written and verbal communication skills in English; additional languages (Spanish, Portuguese) are a plus given REVA's international operating footprint.• Demonstrated ability to multitask, prioritize, and remain composed in time-critical, high-pressure situations.• Strong geographic awareness and familiarity with global time zones, ICAO regions, and international airport operations.• Willingness and ability to work rotating 12-hour shifts, including nights, weekends, and holidays.Preferred Qualifications• FAA Aircraft Dispatcher Certificate.• Prior experience in air ambulance, medevac, or international charter operations.• Experience working with handling agents in Latin America, the Caribbean, Europe, or Asia-Pacific.• Familiarity with HIPAA and patient privacy requirements in a medical transport setting.Key Skills and Attributes• Calm, decisive, and solutions-oriented under pressure.• Meticulous attention to detail in documentation, timing, and regulatory compliance.• Strong service mindset toward patients, families, and operational partners.• Collaborative team player who thrives in a 24/7 operations environment.• Commitment to safety as the highest operational priority.Working ConditionsThis position is based on-site at the REVA Operations Center (ROC) and operates in a fast-paced, 24/7 environment. The Flight Coordinator works primarily at a computer workstation with multiple monitors and is in constant communication via phone, radio, and digital messaging platforms. Shift work, including overnight and holiday coverage, is required.Equal Opportunity EmployerREVA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
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